Billing Guide
After you change your plan, the invoice you receive may still show the amount for your previous plan. The amount has already been adjusted correctly, so you can simply pay it as it is.
There is no need to reissue the invoice, and no special steps are required on your part.
1. Rest assured: you can pay it as it is #
Even after your plan change has been processed, an invoice that was already issued may continue to show the name and amount of your previous plan. The difference has already been refunded as account credit, and it is applied automatically when you pay.
2. Why the invoice still shows the previous details #
Invoices are generated automatically 7 days before the due date. If you change your plan after an invoice has been issued, that invoice remains as it was.
Separately, the difference between the change date and your next renewal date is automatically refunded as account credit at the time of the plan change.
For details on when invoices are issued and when payment is due, see Operations for Invoices, Issuance Timing, and Payment Deadlines.
3. Example #
This is an example of changing from a plan at ¥2,980 per month (excluding tax) to a plan at ¥980 per month (excluding tax).
| Invoice | ¥3,278 | Issued for the previous plan |
| Applied from account credit | −¥2,200 | Difference already refunded automatically |
| Amount you actually pay | ¥1,078 | Invoices from the next cycle onward will also be ¥1,078 |
All amounts include tax.
The amounts above are examples for illustration. Your actual amounts will vary depending on your plan and the date of the change.
4. How to check your account credit #
When you log in to the client portal, your available account credit balance is shown at the top of the screen. If you have a balance available, this is indicated on the invoice payment screen and is applied automatically when you pay.
For more about account credit, see Client Portal: Add Account Credit (Funds).
If you have any questions about your invoice, please feel free to contact us by opening a support ticket in the Client Portal.
