This page clarifies the invoice issuance timing, payment deadline, and handling of overdue payments for domain name services provided by BESTNET LLC.
※Domains are subject to rules from third-party organizations such as registries and registrars. Final registration availability, recovery availability, and timeframes are governed by third-party rules.
※Time references are based on Japan Standard Time (JST) as a general rule.
1. Key Points #
- Domain renewal invoices are issued 30 days before the expiration date as a general rule.
- The payment deadline (invoice due date) is the domain expiration date as a general rule.
- Registration, renewal, transfer, and other procedures are executed after payment confirmation as a general rule (procedures will not proceed without payment).
- If payment is not made by the deadline, the domain becomes expired (Expired), and websites, email, and other services may stop working.
- Recovery availability, recovery period, and costs after expiration vary by TLD, and recovery may not be possible in some cases.
2. Terminology (Terms Used on This Page) #
- Expiration Date (Due Date): The date when the domain registration expires (renewal must be completed by this date).
- Invoice: Invoice data issued on the portal for you to pay renewal fees, etc.
- Payment Deadline (Due Date): The due date of the invoice. As a general rule, this is the same date as the “expiration date”.
- Expired: A state past the expiration date. DNS, email, and web services may be affected.
- Recovery Period (Grace/Redemption, etc.): A period after expiration during which recovery may be possible with additional procedures and fees (varies by TLD).
3. Renewal Invoice Issuance Timing #
Renewal invoices are automatically issued 30 days before the expiration date as a general rule.
3-1. Advance Notifications (Approximate) #
As the deadline approaches, we will send multiple notifications (e.g., 30/15/10/5/1 days before).
※Even if you do not receive email notifications, the invoice and expiration date displayed on the portal are authoritative.
3-2. Timeline Example (Expiration Date: June 30) #
| Timing | Our (Portal) Actions | Recommended Customer Actions |
|---|---|---|
| May 31 (30 days before) | Issue renewal invoice / Send 30-day advance notice | Confirm payment method and pay early |
| June 15 (15 days before) | Send 15-day advance notice | If not yet paid, payment is recommended at this point |
| June 20 (10 days before) | Send 10-day advance notice | If paying by bank transfer, arrange payment early |
| June 25 (5 days before) | Send 5-day advance notice | Take immediate action |
| June 27 (3 days before) | If unpaid: Send 3-day payment reminder | Complete payment before the deadline |
| June 29 (1 day before) | Send 1-day advance notice | Final confirmation |
| June 30 (Due Date) | Payment Deadline | Payment confirmation must be received by this date |
4. Payment Deadline (Due Date) and Payment Confirmation #
- The payment deadline is the domain expiration date as a general rule.
- As a general rule, we execute registration, renewal, transfer, and other procedures after confirming payment.
- With bank transfers, payment confirmation may occur on the next business day or later due to financial institution processing times. Please allow sufficient time for payment.
4-1. When Choosing Bank Transfer (Guideline for New Applications) #
- For new applications (orders), payment should be made within 3 days of the application date as a general rule.
- If payment is not made, the order may be canceled.
- The domain is not reserved until payment is complete. It may be acquired by a third party after application.
5. After the Deadline (Overdue Processing) #
5-1. What May Happen Immediately After the Deadline #
- The domain becomes expired, and websites, email transmission/reception, and DNS resolution may be affected.
- After the deadline, even if renewal is possible, additional feesmay apply (depending on TLD/registry rules).
5-2. Overdue Collection Notices (Approximate) #
If payment is not made after the deadline and the invoice remains unpaid, we will send collection notices (e.g., 1/3/7 days after the deadline).
5-3. Recovery (Reactivation) #
- Even after expiration, depending on the TLD, the domain may be recoverable for a certain period with additional fees.
- However, recovery availability, period, and costs depend on third-party organization rules, and we cannot guarantee recovery.
- Domain recovery after expiration may take time. If service continuity is critical, we strongly recommend renewing before the deadline.
6. Important Notes on Cancellation and Refunds #
- After registration is complete or renewal is complete, cancellation and refunds due to customer circumstances are generally not possible due to third-party specifications.
- Even before procedures begin, if we have already paid third parties for actual costs, such amounts may not be eligible for refund.
7. Contact Us #
If you have any questions, please contact us through the support ticket system on the client portal:
Support Ticket
