Enacted: January 11, 2026
Effective: January 14, 2026
Last Updated: February 17, 2026

Article 1 (Purpose) #

1. These provisions set forth the granting, use, application, adjustment, expiration, refund (final settlement), and other handling of account credits (hereinafter “credits”) in hosting services and ancillary services (hereinafter “the Service”) provided by BESTNET LLC (hereinafter “we”).
2. Matters not stipulated in these provisions shall be governed by our General Terms of Use, individual conditions, pricing schedules, policies separately established by us, and applicable laws and regulations.

Article 2 (Definitions) #

Terms used in these provisions are defined as follows:

1. Credits: A monetary equivalent balance recorded in your account that can be applied to payment for the Service within the scope we define.
2. Customer: A person who has registered to use the Service by our prescribed method and whose registration has been approved by us.
3. Deposit-based credits: Credits added to your account by us when you voluntarily pay funds to us for the purpose of future payments (including “charge,” “add funds,” etc.).
4. Refund-based credits: Credits granted to your account by us as a refund method (including correction of erroneous billing, settlement of duplicate charges, settlement for undelivered portions, etc.).
5. Complimentary credits: Credits granted by us free of charge for promotional, compensatory, goodwill, or similar purposes.
6. Voucher-derived credits: Credits granted through redemption of coupons, vouchers, campaign codes, etc.
7. Service credits: Credits granted by us as compensation for SLA violations, etc. Service credits are in principle included in complimentary credits (except where otherwise specified in individual conditions).
8. Final settlement: Credit balance settlement procedures carried out by our prescribed method only when we approve, upon termination of your use of the Service (Article 10).

Article 3 (Nature of Credits) #

1. Credits are for application to payment for the Service and cannot be exchanged for cash, electronic money, cryptocurrency, or other value. However, this does not apply when we agree to refund as final settlement as stipulated in Article 10 of these provisions.
2. Credits do not accrue interest.
3. Credits may not be transferred, lent, used as collateral, converted to cash, or otherwise disposed of to third parties, except where we separately authorize such action.

Article 4 (Granting and Adding Credits) #

1. We may grant and add credits based on the following events:
   1. When you voluntarily pay funds (deposit-based credits)
   2. When we select credit granting as a means of refund or settlement (refund-based credits)
   3. Redemption of vouchers, etc. (voucher-derived credits)
   4. Complimentary granting at our discretion (including complimentary credits and service credits)
   5. Other adjustments we reasonably deem necessary (correction of errors, etc.)
2. We may conduct identity verification, payment screening, transaction review, usage restrictions, and other necessary measures when granting or adding credits.
3. We may establish or change acceptance conditions for deposit-based credits (eligible persons, limits, methods, etc.) for system or operational reasons.

Article 5 (Scope of Credit Use) #

1. You may apply credits to payment of usage fees, renewal fees, option fees, and other fees we specify for the Service by the method we designate.
2. We may restrict or prohibit application of credits to the following costs:
   1. Actual expenses paid to third parties, non-refundable costs (e.g., registry fees)
   2. Transactions requiring specific payment methods for fraud prevention purposes
   3. Transactions restricted by law, payment institutions, or our policies
3. When cancellation or refund of a transaction paid with credits occurs, you agree to settlement by a method we reasonably deem appropriate (credit return, refund to original payment method, or other means). However, if the refund method is restricted by law or payment institution regulations, such restrictions shall apply.

Article 6 (Credit Application Method and Order) #

1. We may automatically apply credits to invoices or manually apply them by our prescribed procedures.
2. The order of credit application shall be as we separately determine. In principle, credits are applied in the following order:
   1. Refund-based credits
   2. Deposit-based credits
   3. Complimentary credits/voucher-derived credits (if expiration dates exist, those expiring soonest first)
3. We may change the order in the preceding paragraph within reasonable limits based on invoice nature, accounting treatment, fraud prevention, or similar considerations.

Article 7 (Expiration) #

1. Deposit-based credits and refund-based credits shall have no expiration date, except where we separately determine otherwise.
2. Complimentary credits, voucher-derived credits, and service credits may be subject to expiration dates separately determined by us.
3. When you violate the Terms of Use, engage in fraudulent activity, or when there is reasonable suspicion of fraud, we may suspend use of credits or expire complimentary credits, etc., for investigative purposes.

Article 8 (Transfer, Combination, Migration) #

1. Credits belong only to your account and may not be transferred to third parties, migrated between accounts, changed in name, or combined. However, this does not apply when we specially authorize such action.
2. When you have outstanding debt to us, we may offset it with credits within reasonable limits.

Article 9 (Erroneous Grant and Adjustment) #

1. When we discover that credits have been erroneously granted, deducted, or applied due to system failure, human error, fraudulent activity, or other reasons, we may make corrections (addition, deduction, cancellation, recalculation, etc.) within reasonable limits at our discretion.
2. If a shortfall occurs for you due to corrections under the preceding paragraph, we may invoice such shortfall.

Article 10 (Refund and Final Settlement) #

1. We will not, in principle, refund credit balances (return cash), except where refund is required by law.
2. Notwithstanding the preceding paragraph, only when we deem it necessary for reasonable cause and you meet all of the following conditions, we may agree to refund, as final settlement, the amount we recognize as refundable from your credit balance:
   1. You have canceled all service contracts we provide and have no unpaid fees or unprocessed invoices
   2. You have applied for account deletion (withdrawal) by our prescribed procedures and we have approved it
   3. You cooperate with identity verification, submission of additional materials, screening, etc., as we designate
3. Scope of credits eligible for refund (Important)
   1. What we recognize as eligible for refund is, in principle, limited to refund-based credits.
   2. Deposit-based credits, complimentary credits, voucher-derived credits, and service credits are not eligible for final settlement (refund). However, this does not apply when legally required or when we exceptionally approve.
4. Refund methods are limited to bank transfer to a Japanese domestic bank account. We will not agree to cash payment in person, overseas remittance, remittance to third parties, or other methods we deem inappropriate.
5. The name on the receiving bank account must in principle match the registered name on our account. If the names do not match, we may refuse the refund or request additional confirmation.
6. We may hold the refund for a certain period before execution, request additional confirmation, execute in installments, or refuse the refund for fraud prevention, erroneous transfer prevention, or similar purposes.

Article 11 (Refund Processing Fee) #

1. For final settlement (refund) at your request, we will charge a refund processing fee of 3,000 yen (tax included).
2. We will bear bank transfer fees.
3. The refund processing fee will be invoiced by us and collected by applying your credit balance to such invoice.
4. If the refundable amount is less than the refund processing fee, we will not process the refund (as the net amount after deduction would be zero or less).
5. When refund or settlement becomes necessary due to reasons attributable to us (erroneous billing, inability to provide, etc.), we will not charge a refund processing fee.

Article 12 (Fraud, Chargebacks, etc.) #

1. When fraudulent activity is suspected (stolen card use, impersonation, Terms of Use violations, system abuse, etc.), we may take the following measures:
   1. Suspend credit use or temporarily suspend account
   2. Adjust credit balance (cancellation, deduction, etc.)
   3. Request additional identity verification or submission of transaction documents
   4. Refuse or hold refund (final settlement)
2. When our receipt is reversed due to chargeback, payment cancellation, deposit cancellation, etc., we will deduct credits equivalent to such amount and may invoice any resulting shortfall.

Article 13 (Documentation and Records) #

1. We will create and retain transaction records regarding credit granting, application, adjustment, and refund by our prescribed method.
2. We will issue invoices, receipts, credit notes, and other documentation by our prescribed method as necessary.
3. You agree that the issuance format (including electronic delivery) and retention method of documentation shall follow our provisions.

Article 14 (Amendment of Provisions) #

1. We may amend these provisions due to legal revisions, system changes, operational improvements, or similar reasons.
2. For significant changes, we will notify you by posting on our website, notification in the management interface, email, or other methods we deem appropriate.
3. Amended provisions shall take effect from the effective date we determine.

Article 15 (Governing Principles and Supplementary Provisions) #

1. When questions arise regarding interpretation of these provisions, we may determine such interpretation within reasonable limits.
2. When these provisions conflict with our General Terms of Use or other provisions, the conflicting portions shall follow the priority order we separately specify.