關於請求書操作、開立時機、付款期限

關於請求書操作、開立時機、付款期限

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Billing Guide

Invoice Verification, Payment, and PDF Save/Print

A guide covering basic operations related to invoices in the client portal, invoice issuance timing,
and how to understand payment due dates (Due date).

Invoice Verification
Pay Now
PDF Save
Due date

※ Screen display and menu names may vary depending on your contract plan and permissions.

Domain and SSL certificate renewal and billing rules differ. For details, please see
Domain and SSL Certificate Renewal and Billing
.

1. Invoice Verification and Payment #

In the client portal, you can verify invoices, make payments, and save (print) invoices as PDFs all in one place.
Invoices are generated automatically at the timing of service renewal (billing cycle update), plan changes, and other events.
Please make payment by the due date (Due date).

※ Domain and SSL certificate renewal and billing may differ from the above. For details, please check the link above.

1-1Verify Your Invoice #

Invoices are managed with statuses such as “Unpaid” and “Paid”.
When you open the target invoice, you can verify the payment due date (Due date), invoice amount, and details (applicable services, period, options, etc.).
During renewal months or months when plan changes are made, the details may increase compared to normal.

  1. Open “Billing” → “Invoices” from the menu.
  2. Select the target invoice from the list.
  3. Verify the status (Unpaid / Paid), due date, amount, and breakdown.
Example of verifying the target invoice on the invoice list screen

1-2Pay Your Invoice #

Open the unpaid invoice and proceed with payment from “Pay Now”.
The payment method varies depending on your contract terms (credit card, PayPal, bank transfer, etc.).
Once payment is complete, the invoice status will be updated to “Paid”.

If the status does not change after payment, the payment may take time to be reflected.
Please wait a moment and then reload the page.

  1. Select “Pay Now” on the target invoice screen.
  2. Select your payment method and follow the instructions to complete payment.
  3. After payment, confirm that the invoice status has changed to “Paid”.
Example of making payment from Pay Now on the invoice screen

1-3Download Invoice PDF / Receipt #

Invoices can be saved as PDFs and used for internal settlements and record keeping.
If buttons such as “PDF”, “Download”, or “Print” are displayed, you can download or print from there.

※ The display and handling of receipts (same as invoice / separate display) may vary depending on your payment method and settings.

  1. Open the invoice screen.
  2. Save or print from buttons such as “PDF”, “Download”, or “Print”.

1-4Invoice Issuance Timing and Payment Due Date (Due date) #

We issue invoices and send reminders in stages to prevent payment oversight while avoiding prolonged unpaid status.
The payment due date (Due date) is a “payment deadline”. Please make payment by the due date.

If unpaid status continues, your service may be subject to suspension or automatic termination.

-7 days
Invoices are auto-generated 7 days before the due date.
Due Date
A reminder may be sent on the due date.
+3 / 6 / 9 days
After the due date passes, overdue reminders are sent 3 / 6 / 9 days later.
+10 days
After 10 days from the due date, your service may be suspended.
After Payment
After payment is completed, the suspension is generally lifted automatically.
+30 days
After 30 days from the due date, your service may be automatically terminated.

※ Actual suspension / termination conditions may vary depending on your contract terms.

※ For payment methods such as bank transfer that take time to be reflected, please allow sufficient time when paying near the due date.

Domain and SSL certificate renewal and billing may differ from the above schedule. For details, please see
Domain and SSL Certificate Renewal and Billing
.

Example timeline from invoice issuance through reminders to suspension

2. Frequently Asked Questions #

2-1. I did not receive the invoice email #

  • Please check your spam/junk folder.
  • Log in to the portal and check the “Invoices” list to see if invoices have been issued (if there are any unpaid invoices).
  • Add @bestnetllc.co.jp to your email whitelist.

2-2. I paid but the invoice still shows as unpaid #

  • Payment reflection may take time. Please wait a few minutes to tens of minutes and reload the page.
  • If the issue persists, please contact us via ticket with your transaction ID.

2-3. My service has been suspended #

  • If you have an unpaid invoice, open the target invoice to check the due date (Due date) and status, and complete payment.
  • After payment is complete, the suspension may be lifted automatically. If it is not lifted, please contact us via ticket.
Updated on 2026年6月9日

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