---
title: "Client Portal: Add Account Credit (Funds)"
description: "Account Credit Addition Guide Steps to add **“account credit (funds)”** in the [client portal](https://bestnetllc.co.jp/en/encyclopedia/client-portal-en/) that can be used for future orders and invoice payments. ## Overview From the [client portal](https://bestnetllc.co.jp/en/encyclopedia/client-portal-en/), you can make a prepayment to your account and add…"
url: "https://bestnetllc.co.jp/en/docs/client-portal-add-account-credit-funds/"
updated: "2026-10-19"
category: Billing and Payment
---

# Client Portal: Add Account Credit (Funds)

Account Credit Addition Guide

Steps to add **“account credit (funds)”** in the [client portal](https://bestnetllc.co.jp/en/encyclopedia/client-portal-en/) that can be used for future orders and invoice payments.

## Overview

From the [client portal](https://bestnetllc.co.jp/en/encyclopedia/client-portal-en/), you can make a prepayment to your account and add credit that can be used for future orders and invoice payments.

## Prerequisites

- You are logged into the [client portal](https://bestnetllc.co.jp/en/encyclopedia/client-portal-en/)
- You have decided on the amount you wish to add

## Operating Procedure

### 1Open “Billing” from the left menu

1. Click **“Billing”** from the left menu in the [client portal](https://bestnetllc.co.jp/en/encyclopedia/client-portal-en/).

![Open billing from the left menu](https://bestnetllc.co.jp/wp-content/uploads/2025/12/hostbill-add-credit-step-01-1.png)

### 2Open the “Add Funds” tab

1. Click **“Add Funds”** from the tabs at the top of the billing screen.

![Open the Add Funds tab on the billing screen](https://bestnetllc.co.jp/wp-content/uploads/2025/12/hostbill-add-credit-step-02-1.png)

### 3Set the amount and payment method (gateway)

1. Enter the amount you wish to add in **“Amount”**.
2. Select a **“Gateway”** (payment method). For example: bank transfer, PayPal, credit card payment, etc.

Important

Paid account credits are generally not eligible for cash withdrawal refunds. Please refer to the [Account Credit Terms and Conditions](https://bestnetllc.co.jp/en/docs/account-credit-handling-policy/) for detailed handling.

![Set the amount to add and the gateway](https://bestnetllc.co.jp/wp-content/uploads/2025/12/hostbill-add-credit-step-03-1.png)

### 3.1(Optional) Check and select payment method options

When you open the gateway dropdown, a list of available payment methods will be displayed.

![Check the list of gateway options](https://bestnetllc.co.jp/wp-content/uploads/2025/12/hostbill-add-credit-step-06-2.png)

### 4Click “+ Add Funds” to create an invoice

1. Confirm your input and click **“+ Add Funds”**.
2. An invoice will be automatically created.

![Click the Add Funds button to create an invoice](https://bestnetllc.co.jp/wp-content/uploads/2025/12/hostbill-add-credit-step-04-1.png)

### 5Proceed with payment from the created invoice or download the PDF

1. On the created invoice screen, click **“Pay Now!”** to proceed with payment (the displayed content will vary depending on the selected gateway).
2. If needed, you can obtain the invoice PDF from **“Download PDF”**.

![Proceed with payment or PDF download from the created invoice](https://bestnetllc.co.jp/wp-content/uploads/2025/12/hostbill-add-credit-step-05.png)

## Completion Confirmation (Checking Credit Balance)

- Once payment is completed, it will be reflected in the **“Available Credit”** (balance display) at the top of the [client portal](https://bestnetllc.co.jp/en/encyclopedia/client-portal-en/).
- If it takes time to be reflected, please wait and reload the page.

## Additional Notes and Precautions

- Paid account credits are generally not eligible for cash withdrawal refunds. For details, please refer to the [Account Credit Terms and Conditions](https://bestnetllc.co.jp/en/docs/account-credit-handling-policy/).
- The “Redeem Voucher” field is only used if you have a coupon or voucher code.
- Depending on the payment method, you may be redirected to another screen or additional authentication (e.g., 3D Secure) may be required.

## Troubleshooting

### Credit is not being reflected

- If the invoice remains “unpaid”: Payment may not have been completed. Please check the payment status from the invoice screen.
- If payment was completed but not reflected: Wait a moment and reload the page. If the issue persists, please contact support through a [support ticket](https://bestnetllc.co.jp/en/encyclopedia/support-ticket-en/).