---
title: "Backup & Restore"
description: "## Purpose This document provides procedures for **restoring from backups (recovery)** and **configuring backup schedules** that can be performed on the [client portal](https://bestnetllc.co.jp/en/encyclopedia/client-portal-en/). ## Prerequisites - You can log in to the [client portal](https://bestnetllc.co.jp/en/encyclopedia/client-portal-en/) - You can open the target…"
url: "https://bestnetllc.co.jp/en/docs/backup-restore/"
updated: "2026-10-19"
category: "BESTNET-CLOUD"
---

# Backup & Restore

## Purpose

This document provides procedures for **restoring from backups (recovery)** and **configuring backup schedules** that can be performed on the [client portal](https://bestnetllc.co.jp/en/encyclopedia/client-portal-en/).

## Prerequisites

- You can log in to the [client portal](https://bestnetllc.co.jp/en/encyclopedia/client-portal-en/)
- You can open the target VPS/VM (service) screen
- The backup you want to restore has been created (it appears in the list)

## Open the Target Service Screen

    1 Log in to the [client portal](https://bestnetllc.co.jp/en/encyclopedia/client-portal-en/).     2 Open **Services** from the left menu and select the target VPS/VM.     3 On the service details screen, operate the storage-related tabs (**Backup** / **Backup Schedule**).

## Restoring from Backup (Recovery)

### 1. Open the Backup List

1. Open the **Backup** tab on the service details screen.
2. Click the **gear icon (Actions)** on the right side of the backup row you want to restore.

![Open the actions for the target backup on the backup list screen](https://bestnetllc.co.jp/wp-content/uploads/2025/12/backup-tab-actions-①.png)

### 2. Execute “Restore”

1. Select **Restore** from the actions menu.

![Select restore from the backup actions menu](https://bestnetllc.co.jp/wp-content/uploads/2025/12/backup-restore-menu-②.png)

### 3. Click OK in the Confirmation Dialog

1. When “Are you sure you want to restore this backup?” is displayed, click **OK**.

![Backup restore confirmation dialog](https://bestnetllc.co.jp/wp-content/uploads/2025/12/backup-restore-confirm-③.png)

### 4. Confirm the Progress of Restore (ROLLBACK) Processing

1. Once the restore is accepted, a notification such as “Scheduled restore from backup” will appear in the top right of the screen.
2. The status in the service details will change to **ROLLBACK**, and “Server is executing task” will be displayed.
3. Click **Refresh** as needed and wait until the status is complete.

![Screen showing ROLLBACK status during restore processing](https://bestnetllc.co.jp/wp-content/uploads/2025/12/restore-in-progress-④.png)

**Notice:** “Restore” returns the server’s disk state to the point of the backup, so changes made after the restore will be lost. Please confirm the impact scope before proceeding.

## Retrieving Files from Backup (File Restore)

If you want to **download** files/directories within a backup rather than restore the entire backup, use **File Restore**. (On the screen, the flow is to download as a zip using “Download as”)

### 1. Open File Restore

1. On the **Backup** tab, click the gear icon (Actions) for the target backup.
2. Select **File Restore** from the menu.

### 2. Select the Path You Want to Retrieve and Download with “Download as”

1. Select the directory/file you want to retrieve from the displayed tree (e.g., `/var`).
2. Click **Download as** at the bottom right of the screen to start the download (zip).
3. Follow the browser’s download/save dialog to save the file.

![File Restore screen selecting target path and executing Download as](https://bestnetllc.co.jp/wp-content/uploads/2025/12/file-restore-download-⑤.png)

## Backup Schedule Configuration

### 1. Open the Backup Schedule Screen

1. Open the **Backup Schedule** tab on the service details screen.
2. Click **Edit** on the right side of the schedule list.

![Screen opening edit on the backup schedule list](https://bestnetllc.co.jp/wp-content/uploads/2025/12/backup-schedule-edit-button-⑥.png)

### 2. Enter Schedule Details

On the edit screen (modal), configure the following:

- **Status**: Enabled / Disabled
- **Days of Week**: Days on which to run automatic backups (multiple selections possible)
- **Hour / Minute**: Execution time
- **Backups to keep**: Number of backups to retain (the actual deletion timing varies depending on the environment, so please confirm according to your operations)

### 3. Save with “Submit”

1. Once configuration is complete, click **Submit**.

![Screen submitting and saving backup schedule settings](https://bestnetllc.co.jp/wp-content/uploads/2025/12/backup-schedule-save-⑦.png)

### 4. Confirm Application

1. A notification such as “Backup Job updated” will be displayed.
2. Confirm that the **Next Backup** in the list is the intended date and time.

![List screen after backup schedule update](https://bestnetllc.co.jp/wp-content/uploads/2025/12/backup-schedule-updated-⑧.png)

## Notes and Common Messages

- **Backup job limit reached**
   The backup job limit may have been reached due to your contract plan or server-side restrictions. Consider deleting existing backups or contacting support.
- Shortly after restore or backup creation, “Server is executing task” may be displayed. If the status does not change, click **Refresh** to check the progress.